Privacy Policy
This Privacy Policy explains how Sugar’s Crab Shack ("we," "us," or "our") collects, uses, discloses, and protects information when you visit or use our website and related online services (the "Services"). We are committed to handling your information in a lawful, fair, and transparent manner and to updating this Policy as our practices and legal obligations evolve.
Please read this Privacy Policy carefully. By using our website or providing us with information, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you should discontinue use of our website and Services.
1. Information We May Collect
We may collect the following categories of information when you use our website or interact with us online:
• Contact Information: such as your name, email address, phone number, and any other details you choose to provide when you contact us, submit a form, or request information.
• Reservation, Order, or Catering Details: such as preferred dates, times, party size, menu selections, and special requests when you place an order, request catering, or make an inquiry.
• Technical and Usage Information: such as IP address, browser type, device identifiers, pages visited, and the date and time of your visit. This information may be collected through cookies, pixels, or similar technologies.
• Payment‑Related Information: if you make a purchase or payment through our online Services, certain payment details may be processed by our third‑party payment processors. We do not store full payment card numbers on our systems.
• Other Information You Provide: any other information you choose to submit through forms, email, or other communications.
2. How We May Use Your Information
We may use the information we collect for purposes including:
• Providing and improving our Services, including processing orders, reservations, and catering requests.
• Responding to your inquiries, requests, and feedback.
• Communicating with you about your orders, reservations, events, or other interactions with us.
• Customizing and improving the content, layout, and functionality of our website.
• Maintaining the security and integrity of our website and systems.
• Complying with legal obligations, resolving disputes, and enforcing our agreements.
We will not sell your personal information. We will only use it in ways that are compatible with the purposes described in this Policy or as otherwise disclosed to you at the time of collection, unless we obtain your consent or are otherwise permitted or required by law.